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Analytics Enables Excellence — A Modernized World at Play

Posted by Sample on Oct 23, 2019 11:02:29 PM

 

In the hotel industry, one room change, a late checkout or a single suite left uncleaned can create a ripple effect, resulting in delays, inefficiencies and a lobby full of waiting guests. To drive significant improvements in hotel operations, Mohegan Sun deployed IBM® Cognos® Analytics software with LPA Software Solutions.

Results

With the adoption of Cognos Analytics software, the operations teams were able to create their own analytics solutions that have driven significant operational improvements and time savings.

  • Enables operations to improve customer service with near real-time data that improves efficiency
  • Saves time by an estimated 1 hour per day for floor supervisors
  • Increases self-sufficiency of the day-to-day operations teams

Read the full brief here.

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