LPA - Guide Guide: The Role of AI in Customer Care

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Guide: The Role of AI in Customer Care

Posted by LPA Software Solutions on Feb 24, 2022 11:45:44 AM

Smarter AI Enables Better Customer Care

Companies that provide robust artificial intelligence (AI) customer care and support are quickly separating themselves from competitors. Having the right AI tools in place for your customer care team can lead to significant competitive advantages.

Conversational AI has the ability to interpret intent rather than just react to the words being typed.

Conversational AI has dramatically evolved and expanded the capabilities of the customer care department. Conversational AI has the ability to provide context, identify and react to sentiment, integrate relevant information from other data sources, as well as the ability to adjust interactions based on user behavior and past interactions.

AI has the ability to anticipate customer issues and provide guidance on how to resolve the issue.

AI empowers customer care agents by leveraging dynamic routing to get customers to the correct department. For example, billing inquiries go to accounting, and service agents go to scheduling.  It has the ability to predict what customers need and what they will ask next to suggest possible resolutions. Predictive intelligence makes connections that live customer care representatives may not make.

In this guide, you'll discover: 

  • The evolution of virtual assistants
  • Managing today's demanding customers 
  • How AI can automate and augment customer service 
  • How AI solves significant customer care issues
  • The future of AI in customer care 

Smart businesses are upping their game by adding conversational AI to meet customer needs 24x7. AI enabled chat agents can interact directly with customers. Conversational AI understands context and natural language, which enables complex customer conversations.

If you are ready to learn how your organization can get started with AI in customer care then grab this Guide: The Role of AI in Customer Care.

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Topics: Content, Big Data

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